You can e-mail, snailmail, telephone or SMS us your questions, feedback and ideas. Our office hours are Monday-Thursday, 09:00 to 17:00, Friday, 9:00 to 14:00. We are happy to assist you!
Renate Willfort, Customer Relations
Mobile: +43 (0)664 50 69 256
Address: Dresscode21 GmbH, Hugo-Wolf-Gasse 6a, A-8010 Graz, Austria
Prices and Payment
All prices in the Dresscode21 shop are in EURO and include Austrian VAT at 20%. Delivery charges are not included in the prices quoted.
The amount is debited once we have verified that we can fulfil your order and dispatched your goods, i. e. we do not charge you until we have dispatched your order.
Delivery: time and costs
Austria: 6 €
Germany: 15 €
For costs of delivery to other countries contact us for more information. We are happy to assist you!
We’re producing on demand and therefore our delivery period can take up to 7 weeks for not embroidered shirts and up to 9 weeks for embroidered shirts.
To purchase any of the items in the Dresscode21 webshop, click the “Add To Cart” button shown on each product page. After you clicked onto “Add To Cart” you can choose either to continue shopping (“Continue Shopping”) or to order the selected product by clicking onto “Go to Checkout”, filling in the form and clicking onto “Submit Order”.
When you place an order to purchase a product by clicking the button “Submit Order”, we will send you an e-mail confirming your order. Your order represents an offer to us to purchase a product that is accepted by us when we send an e-mail confirmation to you that we have accepted your order or dispatched the product to you. Ownership of the goods remains with us until we have received full payment.
You can cancel your order at any time before it is dispatched. You will then receive an e-mail containing a confirmation of your order cancellation. Once you have received the e-mail containing the dispatch confirmation it is too late to cancel the order.
Completing the binding order and purchase
The visualisation of the products in our webshop is an online catalogue presenting Dresscode21’s range of products. After entering your personal data and clicking the button “Submit Order” you commit yourself to a binding order of the goods you have put in your virtual shopping cart. The confirmation of your order will be sent to you via e-mail shortly after you have clicked the “Submit Order” button. The purchase is established with the confirmation of your order and completed with the delivery of your goods. You are no longer bound to the order if you don’t receive a dispatch notification or the goods.
Generous return, refund and exchange policy
It is very important for us that you are 100% satisfied with your Dresscode21 order. All Dresscode21′s sales are returnable, refundable and exchangeable within 30 days from purchase.
Send us the goods you wish to return, refund or exchange. The goods must be returned in saleable condition at your expense and we would recommend, for your own protection, that you use a recorded delivery service. Damaged or used goods cannot be returned, refunded or exchanged.
Warranties & Liability
Dresscode21 follows Austrian warranty and liability regulations.
Claims & Complaints
Claims and complaints must be submitted within 30 working days from the purchase of your Dresscode21 Shirt.
Look at the photo for instructions how you should measure. Measure around your neck/collar, chest and waist as well as along your arm. All measures are given in centimetres (cm).
If you ordered the wrong size you can always exchange the shirt. Send it back to us within 30 working days and we will send you a new one.
Turn the Dresscode21 Shirt inside out and close the zippers before washing. Wash it at 30°C (better for the environment), similar materials and colours. Use washing powder suitable for the colour of your Dresscode21 Shirt. Do not use any chemicals or bleach. Avoid tumble drying (it’s bad for all clothes – and for the environment).
After washing the shirt, let it dry on a padded clothes hanger or on a flat and clean surface. Adjust the shape of the piping. Avoid letting the Dresscode21 Shirt dry in the sun. No ironing necessary. If you really want to iron it anyway – use a low temperature level.